pkww's Privacy Policy

Section 1

Introduction & Purpose

pkww ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We take the privacy of our users ("you" or "user") very seriously. This privacy policy describes how pkww collects your personal information, the purposes for which it is used, with whom it may be shared, and the steps we take to protect your information.

This policy applies to the pkww website and all services under it. You are requested to read this policy carefully before starting to use our services. If you do not agree with any condition of this policy, please refrain from using our platform's services.

Section 2

What Information We Collect

During the process of registering an account and using services on pkww, we may collect the following types of information:

2.1 Information Provided Directly by You

• Your full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Residential address
• Copy of national ID card or passport (for identity verification)
• Financial transaction information (bKash, Nagad, Rocket, or bank account details)
• Details of any communications or complaints received from you

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game history, transaction records)
• Information collected through cookies and similar tracking technologies
• Referral source and time spent on the site

2.3 Information Received from Third Parties

In some cases we may also collect information from trusted third-party sources, such as identity verification agencies or payment processing service providers. In such cases, the relevant third party's own privacy policy will apply.

Section 3

Purpose of Using Information

pkww uses the information collected from you only for the following legitimate purposes:

• Account management: Creating, maintaining, and securing your account
• Identity and age verification: Ensuring that all users are 21 years of age or older
• Processing financial transactions: Successfully completing deposit and withdrawal processes
• Providing customer support: Resolving your questions and complaints
• Security and fraud prevention: Detecting and preventing fraudulent activity
• Legal compliance: Fulfilling legal obligations
• Service improvement: Further improving the user experience
• Relevant communications: Sending important updates and bonus-related information

Section 4

Information Sharing & Disclosure

pkww may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we rely on trusted service providers, such as payment processors (bKash, Nagad, Rocket, and banking services), cybersecurity firms, and IT support providers. These organizations are given access only to the information necessary to deliver their specific services and are contractually bound to comply with our privacy policy.

4.2 Legal Requirements

In the event of a court order, government directive, or any other legal obligation, pkww may be required to disclose relevant information to the authorities.

4.3 Fraud Prevention

If any suspicious or fraudulent activity is detected, we reserve the right to share necessary information with the relevant authorities or payment providers.

4.4 Business Transfer

If any part of pkww's business or assets is transferred to another organization, user information may also be part of that transfer. In such cases, we will notify users in advance.

Section 5

Cookies & Tracking Technology

Cookies and similar technologies are used on the pkww website. Cookies are small data files stored on your device that help us improve the quality of our services.

• Essential cookies: Essential for the basic functionality of the platform, such as maintaining login sessions
• Functionality cookies: For remembering your preferences and settings
• Analytical cookies: For analysing site usage and making improvements

Cookies can be controlled or disabled through your browser settings, however this may cause issues with using some features of the platform.

Section 6

Data Security Measures

pkww applies industry-standard security measures to keep your personal information safe:

• SSL encryption: SSL/TLS encryption is used when all data is sent and received
• Secure servers: Data is stored on secure servers with no unauthorized access
• Two-factor authentication: Additional verification for account security
• Regular security audits: Periodic reviews to identify potential vulnerabilities
• Access controls: Only authorized personnel can access users' sensitive information

However, complete security on the internet cannot be guaranteed. Should any security breach occur, we will notify affected users as quickly as possible.

Section 7

Data Retention Period

pkww retains your personal information only for as long as it is necessary or required to meet legal obligations.

• All relevant information is retained while the account remains active
• Even after an account is closed or deactivated, certain information may be retained for a defined period in accordance with legal and regulatory requirements
• Information related to fraud prevention may be kept for an extended period as needed

Section 8

User Rights

As a pkww user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request from us at any time to find out what information we hold about you.

8.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may contact our support team to request a correction.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete some information due to legal obligations.

8.4 Right to Object to Processing

Regarding marketing communications, you may request to stop them at any time. Such communications always include an option to "unsubscribe".

Section 9

Protection of Minors

pkww is for individuals aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. If for any reason a minor's information enters our system, it will be deleted immediately upon coming to our attention and the associated account will be closed.

If parents suspect that their child has registered on our platform, please contact [email protected].

Section 10

International Data Transfer

In some cases your information may be processed or stored on servers outside Bangladesh. For any such transfer, we ensure that adequate data protection measures are in place at the destination and that user information will be protected with the highest level of security.

Section 11

Third-Party Links & Services

The pkww platform may include services from third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These organizations have their own privacy policies and pkww is not responsible for how your information is used on their platforms. We recommend reading the privacy policy of any third-party service before using it.

Section 12

Policy Changes

pkww reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will publish a notice on the website and attempt to notify you at your registered email address.

Continuing to use our platform after a revised policy is published will be considered as your agreement to the updated policy. You are therefore advised to visit this page regularly.

Section 13

Contact Us

For any questions or concerns about this privacy policy, or any requests regarding your information, please contact our customer support team. We are available 24 hours a day, 7 days a week in both Bengali and English.